Upshot.ai

Fostering, Converting and Expanding Relationships

Go Beyond Convenience - Redefining financial apps and websites for exceptional user experiences and to become intelligent digital financial assistants.

Upshot.ai | Banking and Insurance

Trusted by Top Brands

Upshot.ai | Aditya Birla
Upshot.ai | Kotak Life
Upshot.ai | IndiGo
Upshot.ai | Puma
Upshot.ai | Panini
Upshot.ai | ITC
Upshot.ai | Sony
Upshot.ai | Mann+Hummel
Upshot.ai | Novartis
Upshot.ai | ICICI Lombard
Upshot.ai | Novo Nordisk
Upshot.ai | Amway

Our Results

2%Increase in Insurance Sales
28%Raise in Mobile Banking Transactions
17%Increase in Banking Products
Upshot.ai | Banking and Insurance

What's Wrong with Digital User Engagement in Most Financial Institutions Today?

Most banks built mobile apps for users but left user engagement to chance and paid the price. Apart from transaction alerts, at best, they send a few notifications over Push, Email, and (occasionally) Text. This is why bank users love Fintech Apps and move to them in droves!

Upshot.ai | Banking and Insurance
  • Lack of Convenience

    Build an easy, on-the-go solution (mobile app)

  • Smart Adoption

    Teach each user at their pace, not yours

  • Watch, React

    Respond to user behavior in real time with in-app tips or nudges to try something new & relevant

  • Progressive user profiles

    Build six-dimensional (6D) user profiles incrementally to serve as a highly accurate & useful data foundation for effective user engagement

  • User-Driven Roadmap

    Seek in-the-moment feedback from every user to improve features & evolve roadmap

  • Human Friendly

    Use gamification to work with, rather than against, human nature to seed & nurture desirable user behavior.

How Sophisticated User Engagement Looks in Banking & Insurance

It takes a LOT of capabilities to create knock-out user engagement. These capabilities are spread across multiple tools, causing a tool sprawl and expensive management overheads. Upshot.ai brings them all under one umbrella.

Transactions, Demographics, Digital Behavior, Preferences, Attitude, Feedback

Upshot.ai | Banking and Insurance

Effective User Engagement Needs Iterative Experimentation

Biases kill the truth, waste opportunities, and exhaust resources. The best digital companies use science in a loop: keep running experiments to learn what's real, true, and effective.

Hypothesize

Look through user analytics and frame your experiment.

Define User Segment

Who would be the right user segment for this experiment? Define & create the segment.

User Engagement Flywheel
Create Messaging

Build out the creative & copy, even A/B variations, and decide the channel of engagement.

Execute, Measure, Validate

Run the experiment and use statistics to find out if the hypothesis is true.

The Ideal Bank Digital User Journey & Relevance of Upshot.ai

Signup For Digital Banking

User Questions
  • Why should I sign up?
  • Is it really secure?
Potential Answers
  • Communication that is Persona-based
  • Clear & simple
  • Social proof driven
  • Triggered post transactions
Upshot.ai Tools
  • Emails, SMS, and Gamification Tools.

Transact Online

User Questions
  • How fast, secure & easy is it to transact?
  • Do I have to learn a lot?
Potential Answers
  • Guided tutorials
  • Contextual advice
  • Confidence boosters
  • Videos Testimonials
Upshot.ai Tools
  • Image/Videos Tutorials, Real-Time Screen Tips, and In-App Messages

Online Beats Offline

User Questions
  • What else can I do here?
  • Can I avoid visiting a branch or ATM?
Potential Answers
  • Detect offline activity
  • Teach how to do it online, along with its benefits
Upshot.ai Tools
  • APIs, Push Notifications, In-App, Emails, SMS, and Gamification Tools.

Cross-sell

User Questions
  • What are interest rates?
  • What else for me?
Potential Answers
  • Build profiles, gather preferences and goals
  • Suggest personalized opportunities
Upshot.ai Tools
  • Micro Surveys, Opinion Polls, Trivia, Push Notifications, and In-App messages.

Stay Enabled

User Questions
  • XYZ Bank is my banking & investment partner of choice
Potential Answers
  • Gamify for long-term retention
  • Engage via fun & usefulness every step of the way
Upshot.ai Tools
  • Badges, Behavioral Reward Points, and Mini Games

How Upshot.ai can help you with Engagement on your Insurance Apps

A few powerful use cases you can achieve using Upshot.ai

  1. Ensure the customer really understands, remembers and appreciates your policy - its name, details, what's covered and what's not, etc.
  2. Teach your customers the DOs & DON'Ts so that they do the right thing and file a claim that will be approved without rejection using Coachmarks, Tips, Video testimonials, etc.
  3. Share useful and interesting content with the customer - articles, blogs, etc. - using Flash Cards, Quizzes, etc. Go beyond policy-related communications.
  4. Increase app adoption and feature awareness—make sure your customers know how to use every part of your app. This can save you a lot on contact center expenses!
Upshot.ai | Banking and Insurance

Upshot.ai: Offering Unmatched Capabilities

CapabilityUpshot.aiCompetitors
Custom Analytics, Dashboard and Funnels
Segmentation (Basic)
Segmentation (Advanced)
Notification (Push, Email, SMS, In-app)
Basic Surveys

The biggest challenge with older, push-based capabilities has been low user response rates. Overuse causes users to turn off notifications, harming marketing and business objectives.

Beyond notifications, clients have not been equipped with more human-friendly engagement options.

CapabilityUpshot.aiCompetitors
Zero Day Contextual Campaign
Gamification
  • Opinion Polls For Progressive Profiling
  • Games of Luck (Scratch Cards, Spin The Wheel, etc.)
  • Edugames
  • Badges
  • Reward Point Engine
  • Personalized Offers
Fresh Feedback
  • Contextual in-app Micro Surveys
  • Usage triggered App & Feature Ratings
  • App Store & Play Store Ratings Control
User Awareness Building
  • Tutorials
  • Screen Tips
Personalized in-app ads for self & partner
Build your own engagement activity

These capabilities create a PULL factor for users using human behavior & motivational psychology techniques.

Guide

A Quick Guide to eCommerce Gamification

Enhance your eCommerce journey with the exciting world of gamification. Understand the essence of gamification and its implementation..

Related Resources

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